Order Cancellation Policy

Thank you for choosing Homavisto (hereinafter referred to as "we")! We understand that sometimes you may need to cancel an order, so we provide a clear cancellation policy to ensure a smooth shopping experience in line with Australian e-commerce regulations.

1. Conditions for Order Cancellation

• Unshipped Orders: Orders that have not been shipped within 48 hours of placement can be canceled directly.

• Shipped Orders or Orders Over 48 Hours: Orders that have already been shipped or placed over 48 hours ago cannot be canceled directly. In this case, you may wait until the delivery arrives and then contact us to request a return and refund. For more details, please refer to our Return & Exchange Policy.

2. How to Cancel an Order

If you wish to cancel an order, please follow these steps:

• Contact our customer service team via email or phone, providing your order number, payment proof, and other relevant details to request cancellation.

• Our team will process your request as soon as possible and notify you immediately once the cancellation is approved, along with the refund arrangements.

3. Refund Process

Refund method:

• Refund to the Original Payment Method: Refunds will be returned to the bank card used for payment (e.g., American Express, Mastercard, VISA, etc.).

• Processing Time: Refunds are generally expected to reach your account within 2–4 business days, depending on your bank's processing times. Please contact us if there are delays.

For more information about refunds, please refer to our Refund Policy.

4. Contact Us

If you have any questions or need assistance, you can reach us using the following contact information:

Address: 86 BIG BROWN RD, MARS HILL, NC 28754-6196, United States
Phone: +1 (212) 300-6586
Email: hello@homavisto.com
Operating Hours: Monday to Friday, 10:00 AM to 6:00 PM (AEST/AEDT)