Terms of Service

Thank you for choosing Homavisto (hereinafter "we")! To ensure a smooth and pleasant shopping experience, please carefully read the following service policy. All transactions made on our website, including product selection, payment, delivery, returns, and after-sales services, are governed by these terms.

1. Scope of Service Policy

This policy applies to all transactions made through the Homavisto website. Using this site means you agree to these terms. Our services include product purchases, payment methods, delivery, returns, and after-sales support.

2. User Accounts and Responsibilities

To complete a purchase, you must create an account on our website and provide accurate and complete personal information. You are responsible for all activities under your account, including any unauthorized actions. We will take reasonable measures to ensure the website runs smoothly, but we are not responsible for interruptions caused by network failures, third-party issues, or force majeure events.

3. Product Information, Inventory, and Price

We strive to provide accurate product information, prices, and availability. Due to technical issues or human error, product information may be subject to updates or changes. If inaccuracies are found, we will update the information promptly and notify you.

4. Orders and Payments

After selecting your products, you can choose from the following payment methods to complete your payment:

• American Express

• Mastercard

• VISA

After payment, you will receive a confirmation email containing your order number, payment details, and estimated delivery time.

5. Delivery Policy

• Delivery Area: Currently, we only offer delivery within Australia.

• Shipping Fees: Orders of €170 (including €170) or more enjoy free shipping; for orders below €170, the shipping fee is €5.99.

• Order Cut-off Time: Our working hours are Monday to Friday, 10:00 AM to 6:00 PM (CET). Orders placed before 6:00 PM will be processed on the same day; orders placed after 6:00 PM or during public holidays will be processed on the next working day.

• Processing Time: Typically 1-3 business days.

• Shipping Time: Estimated delivery time after shipment is 6-9 business days.

• Carriers: We collaborate with DHL, La Poste, and UPS to ensure timely delivery.

• Track Your Order: After placing your order, you will receive an email with the order number, payment receipt, and tracking information. You can track your order status via the "Track My Order" page on our website by entering your email or phone number along with the corresponding order number.

6. Order Cancellation Policy

If your order has not been shipped yet, you may contact our customer service to request cancellation. Cancellation requests submitted within 48 hours will be prioritized. For orders that have already been shipped or requests made after 48 hours, please refer to our Order Cancellation Policy.

7. Returns and Exchanges Policy

• Validity Period: Returns and exchanges can be requested within 35 days after receipt.

• Conditions: Includes but is not limited to product appearance issues, quality issues, odor, significant color discrepancies, and items not matching the order.

• Return Process:

  • Contact us by email or phone with your order number, payment receipt, reason for return, and optional photos/videos.

  • After approval, we will provide you with a return address. Please return the product along with all accessories, materials, and the original packaging with the return label attached.

  • Once we receive the returned product, we will inspect it, and if it meets the conditions, we will immediately arrange for a refund. For more details, please refer to our Refund Policy.

• Exchange Process: Similar to the return process, we will inspect the returned product and send a replacement if it meets the conditions. More details on shipping time can be found in our Delivery Policy.

8. Refund Policy

Refunds will be processed back to the same payment method used for the purchase (American Express, JCB, Mastercard, VISA, etc.). The refund is expected to be completed within 2-4 business days. If the refund is delayed, please contact us for assistance. Please refer to our Refund Policy for more details.

9. Disputes and Applicable Law

We comply with Australian laws . Any disputes will first be attempted to be resolved amicably. If unresolved, we reserve the right to apply Australian law for the dispute resolution.For details on data collection, storage, and usage, please refer to our Privacy Policy.

10. Intellectual Property

All content on the website, including text, images, and design, is our property. Any unauthorized copying, dissemination, or use of the website content is prohibited.

11. Limitation of Liability

While we strive to ensure the accuracy of the information and continuity of service, we are not liable for any losses or delays caused by unforeseen technical failures, third-party interventions, or force majeure events.

12. Modification of Service Terms

We reserve the right to modify these terms at any time. Any changes will take effect immediately and be posted on our website.

13. Contact

If you have any questions or need assistance, please contact us:

Address: 86 BIG BROWN RD, MARS HILL, NC 28754-6196, United States
Phone: +1 (212) 300-6586
Email: hello@homavisto.com
Operating Hours: Monday to Friday, 10:00 AM to 6:00 PM (AEST/AEDT)